Our commitment to further improving the services provided to our traders is dependent on client satisfaction. Therefore, all comments and suggestions are always welcomed.

Contact Us

With 10+ years’ experience of delivering STP innovations

Head Office
Orion Mall, Palm Street, Victoria
Email: support@yadix.com
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Trade Services
Trading Hours (GMT)
Sunday 00:00
till Friday 00:00
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Contact Info
Telephone: +44(0) 20 3239 6117
Skype: yadix.forex
Telegram: @YadixForex
WhatsApp: +447585424285

Frequently Asked Questions

We also invite you to take a look at our FAQ, where you can find answers to our clients' most commonly asked questions.

A: Forex and ‘FX’ are shortened terms used for ‘foreign exchange’. Foreign exchange or ‘currency trading’ is the exchange of money from different countries. The value of one country’s currency is constantly changing against the value of another country’s currency. Forex traders can make profit or losses through buying and selling currencies on the foreign exchange market.

A: A market conducted directly between dealers and principals via a computer network rather than a regulated exchange trading floor. OTC trading with Yadix means that you trade currencies but don’t actually take delivery of these currencies.

A: To register a live trading account, visit the account opening page and complete all relevant details accurately and submit the required documents. Once your account is created, you will receive an email confirmation. This email includes your log in credentials, account funding options, and instructions for accessing your account.

A: You are required to provide a valid proof or identification (passport, ID card or Drivers License) and a proof of address (Bank Statement, Utility Bill or Tax Bill) dated within the last three months.

A: You can fund your trading accounts via the “Fund Account” option from within the client area.

A: You can withdraw from your trading accounts via the “Withdraw Funds” option from within the client area.

A: To protect all parties against fraud and to minimise money laundering attempts and/or terrorist financing, all withdrawals will be sent back to the same method used for depositing, and according to the below procedure:

For credit/debit card deposits, refunds will be processed back to the card used, up to the total amount deposited regardless of the method chosen when submitting the withdrawal.

For e-wallet deposits, withdrawals will be processed to the same account used for funding.

All other methods such as bank wire withdrawals shall be used once deposits made with the above two methods have been completely refunded.

A: Since we will send back the deposited sum back to the method used for funding, profits can be transferred to your Bank account via Sepa or Swift wire transfer.If you made deposits via E-wallet, you may be able to receive profits to that same E-wallet, to be decided on a case-by-case basis

A: Yadix will return funds to the method used to fund the account. Any amount that exceeds the total deposited sum by credit or debit cards can be sent by wire transfer or one of the e-wallets available at Yadix on a case-by-case basis

A: A limit order is where you choose a predetermined price at which you want to open an order. When and if this price is hit in the market, your pending order is automatically opened.

A: As the Forex market is highly volatile it is difficult to predict. Due to market volatility, there is no system that can guarantee that a transaction on the foreign currency market should result in profit.

A: Yes, Yadix is regulated by the Financial Services Authority of Seychelles ("FSA") with license number SD021.

A: Yes, we advise all our clients that foreign exchange trading does involve substantial amount of risk. With Yadix you cannot lose more than your account’s margin. Forex commodities and CFDs (OTC Trading) are leveraged products that carry a substantial risk and may not be suitable for everyone. Please ensure that you understand fully the risks involved and do not invest money you cannot afford to lose

A: Yadix offers five account types with different conditions and spreads involved. For high volume traders, Yadix can arrange a tailor-made account. Feel free to chat with our support team for more information about the account options.

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Regulated by the FSA, License#:SD021, Phone: +44 (0) 203 239 6117  E-mail: support@yadix.com
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